{"id":1301,"date":"2017-11-28T12:22:56","date_gmt":"2017-11-28T12:22:56","guid":{"rendered":"http:\/\/demo.yosoftware.com\/wp\/veso\/contact-copy\/"},"modified":"2023-10-24T19:50:12","modified_gmt":"2023-10-24T19:50:12","slug":"faqs","status":"publish","type":"page","link":"https:\/\/joellepoulos.com\/shop\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row][vc_column][vc_custom_heading text=”FAQ’s” font_container=”tag:h2|text_align:center” google_fonts=”font_family:Cabin%20Condensed%3Aregular%2C500%2C600%2C700|font_style:400%20regular%3A400%3Anormal”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″ css=”.vc_custom_1511879642038{padding-right: 10% !important;}”][vc_tta_accordion][vc_tta_section title=”How Do I Reset My Password?” tab_id=”1511879751664-2d9eba83-2c9d”][vc_column_text]Head here<\/a> and click ‘Lost your password'[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How Can I Access My Wish List?” tab_id=”1511879751734-9ad12eac-2e90″][vc_column_text]Make sure you are logged in, then head here.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I Need To Set Up An Account To Make An Order?” tab_id=”1511880201438-57d0c55f-fc9a”][vc_column_text]No, this isn\u2019t a requirement in order to complete the checkout process. However, it does allow you to checkout quicker, access your wish list later and have access to previous orders.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I Never Received A Confirmation Email. What Should I Do?” tab_id=”1511879751803-6f8442fc-f493″][vc_column_text]<\/p>\n

If you haven’t received an order confirmation email, it is likely the result of one or two things:<\/div>\n
\u00a0 \u00a0 \u00a0 – Your order was never actually placed and processed.<\/div>\n
\u00a0 \u00a0 \u00a0 – You have entered an incorrect email address with your order<\/div>\n
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If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. In the event that you still cannot locate an order confirmation, please email our customer service department at hello@joellepoulos.com<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”My Order Is Being Delivered Outside The EU, Will I Have To Pay Import Fees?” tab_id=”11190″][vc_column_text]<\/p>\n

Potentially, your order may be subject to taxes in this case. As we have no control over these charges, we can’t tell you what the cost might be and customs policies and import duties vary widely from country to country.<\/div>\n
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Please check this if you’re not sure, as our shipping covers delivery to you, but does not include local duties or taxes at the point of import; these are your responsibility as per our terms of service. We include the necessary documents for customs\/ border control with your parcel but beyond that; assessment of these documents, the time it takes and the import duties are out of our control.<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I Get A Refund For My Return Costs?” tab_id=”1511879751888-c2d84324-952a”][vc_column_text]Unless your order arrives damaged or defective, returns are unfortunately at your own expense.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do You Offer Returns? Which Products Can Be Returned?” tab_id=”1630719521881-ecd96b51-4ca4″][vc_column_text]<\/p>\n

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:<\/div>\n