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Want to get in touch? Email us at hello@joellepoulos.com

Estimated delivery times:
North America: 1-2 weeks
Europe: 3-7 business days

I'll do my best to meet dispatch estimates, but can't guarantee them.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)


Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

FAQs can be found here.